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Moblie User Experience (MEX) lays down a very thorough review of the entire customer experience with a Google / T-Mobile Android G-1…

It took 18 hours and 4 phone calls to technical support for me to activate my G1 in the UK. However, once the device was finally working, I needed just a few minutes to conclude Google and T-Mobile have missed a huge opportunity to demonstrate a genuine commitment to improving the mobile user experience.

…it’s kinda downhill from there. Ouch.

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